How can I add internal communication to an established Email chain?

Once Dwyer Legal has installed the processing ticket for a specific immigration action, all communication between us and our client should be processed within an ongoing email chain under the header defined by Dwyer Legal (one header policy).

Once a ticked has been created by Dwyer legal, all communication between us and the client should be shared within an email chain following the initiation email sent by Dwyer Legal (strict one header/case policy). 

This is not only as Dwyer Legal is using the email chain as a base for our efficient ticket system but also to ensure

• that it can always easily identifies which case the communication is related to (one header/case policy),
• that all information provided is always and immediately available for the entire team and
• the entire communication can be see in the existing email chain.

Given this, please never just forward any internal emails.

Should you receive an internal email or communication that you would like to share with our team, then you please add it by sending the internal email as an attachment as a reply to the existing Dwyer Legal email chain.

Thank you.